Effective Date: 6 June 2023

Thank you for choosing IGNOUPLUS e-Store for your online study material needs. As our products are digital and non-tangible, we do not offer returns. However, we understand that there may be circumstances where a refund is necessary. Please read the following policy regarding refunds carefully.

Refund Policy:

Due to the nature of our products being virtual and in PDF format, we do not accept returns. However, we offer a refund policy under certain conditions.

Refund Conditions:

To be eligible for a refund, the buyer must follow these 2 steps below:

Initiate the Refund Request within 1 Hour:

  • The refund request must be initiated within one hour of the purchase.
  • Requests made after this time frame will not be considered.

Step 1: Send Email to [email protected]:

  • Send an email to [email protected] stating your refund request.
  • Include your order ID and provide a brief explanation for the refund.

Template of E-mail is given below :-

Subject: Refund Request - Order ID [Your Order ID]

Phone Number: [Your Phone Number]
Order ID: [Your Order ID]

Reason for Refund: [Brief explanation of the reason for the refund]

I confirm that I am initiating this refund request within 1 hour of the purchase.

[Send Mail]

Step 2: Fill out the Refund Request Form:

  • Fill out the refund request form provided below.
  • Include your order ID and phone number in the form.

Refund Request Form:

Refund Processing:

Once we receive your email and the completed refund request form, we will review your request. If the request meets the specified conditions, we will process the refund. Please allow 2 Weeks for the refund to be processed.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact us at [email protected]

By using IGNOUPLUS e-Store, you agree to the terms outlined in this Return and Refund Policy.

Empowering Minds, Igniting Futures – IGNOUPLUS e-Store.