Effective Date: 6 June 2023
Thank you for choosing IGNOUPLUS e-Store for your online study material needs. As our products are digital and non-tangible, we do not offer returns. However, we understand that there may be circumstances where a refund is necessary. Please read the following policy regarding refunds carefully.
Due to the nature of our products being virtual and in PDF format, we do not accept returns. However, we offer a refund policy under certain conditions.
To be eligible for a refund, the buyer must follow these 2 steps below:
Initiate the Refund Request within 1 Hour:
- The refund request must be initiated within one hour of the purchase.
- Requests made after this time frame will not be considered.
Step 1: Send Email to [email protected]:
- Send an email to [email protected] stating your refund request.
- Include your order ID and provide a brief explanation for the refund.
Template of E-mail is given below :-
Subject: Refund Request - Order ID [Your Order ID] Phone Number: [Your Phone Number] Order ID: [Your Order ID] Reason for Refund: [Brief explanation of the reason for the refund] I confirm that I am initiating this refund request within 1 hour of the purchase. [Send Mail]
Step 2: Fill out the Refund Request Form:
- Fill out the refund request form provided below.
- Include your order ID and phone number in the form.
Refund Request Form:
Once we receive your email and the completed refund request form, we will review your request. If the request meets the specified conditions, we will process the refund. Please allow 2 Weeks for the refund to be processed.
If you have any questions or concerns about our Return and Refund Policy, please contact us at [email protected]
By using IGNOUPLUS e-Store, you agree to the terms outlined in this Return and Refund Policy.
Empowering Minds, Igniting Futures – IGNOUPLUS e-Store.